Business Services Mapping

Business services are a set of activities that support the operations, infrastructure and productivity of a business. Examples of business services are banking, transportation, warehousing, insurance, and communication. While they do not produce any physical products, they are indispensable to the success of a business.

Businesses that provide business services rely on innovative technologies and strategies to ensure they stay competitive. To meet the growing needs of customers, they are constantly searching for ways to improve their service offerings, increase their market reach, and expand into new markets.

To do this, they need a strong understanding of their customers’ business processes and how they impact customer satisfaction. By focusing on the unique needs of each business, companies can differentiate themselves and develop a competitive advantage.

This includes understanding the different factors that contribute to customer satisfaction, such as cost, quality, and speed of service. By identifying these different factors, companies can then take steps to improve their business services and increase customer satisfaction.

Using the right tools for business service mapping can help your team effectively collaborate and understand your customers’ unique needs. These tools can also assist in the translation of complex requirements into simple measurable requirements that are easier to manage.

There are a variety of different tools available for business service mapping, each with their own benefits and limitations. Some of these tools include a modeling framework, workflow and data visualizations, and integration with your existing systems. Choosing the right tool for your needs will depend on how you want to use it and the complexity of your business service mapping project.

A business service is a capability that spans multiple technical services and may be managed by multiple teams. By mapping business services to IT services and device services, you can use them as a foundation for monitoring in your organization’s Service Management system. Business services can be listed on external status pages, within your IT Service Catalog/CMDB, or defined in relation to existing health metrics from a service monitoring tool.

The Business Services page is a default dashboard that lists all the services available to your organization. To add a service to your favorites, click the star icon next to the service name. You can then view your favorite services at the top of the list, and they are automatically included in any multi-sort function. To remove a service from your favorites, click the star icon again. Admin, Manager, and Global Admin base roles can create and edit business services.